Scorecard targets - what we aim to deliver
The scorecard shows five key indicators that we measure ourselves against. The first report was published in January 2007, covering 1 August to 31 December 2006.
The next six monthly report is due in July 2012. In serving you we promise... | | Scorecard target | | Customer service | 70% of customer calls will be answered within 30 seconds | | 90% of customer issues will be resolved on the first contact | | 80% of all issues raised with Customer Resolutions will be finalised within seven days | | 95% of letters and emails will be responded to or acknowledged within two business days | | 95% of new e-TAGs requested will be dispatched within four business days |
| 
