Scorecard targets - what we aim to deliver
The scorecard shows five key indicators that we measure ourselves against.
The first report was published in January 2007, covering 1 August to 31 December 2006.
The next six monthly report is due in July 2012.
In serving you we promise...
| ||Scorecard target|
|Customer service||70% of customer calls will be answered within 30 seconds|
|90% of customer issues will be resolved on the first contact|
|80% of all issues raised with Customer Resolutions will be finalised within seven days|
|95% of letters and emails will be responded to or acknowledged within two business days|
|95% of new e-TAGs requested will be dispatched within four business days|