Customer Charter

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Customer Ombudsman

If you are not satisfied with the outcome of a complaint you have raised with Roam you can contact the Tolling Customer Ombudsman.

The Ombudsman:

• provides an independent dispute resolution service, at no cost to you
• works with you and Roam to investigate your complaint
• proposes a way to resolve the complaint

The Ombudsman cannot handle matters that:

• have not already been raised with our Customer Care Group and Customer Resolutions.
• are related to any infringement notices issued by Authorities
• arose before 1 August 2006

For more information about the Tolling Customer Ombudsman or for a copy of his latest report visit:transurbanombudsman.com.au.