We take your feedback seriously. If you have a complaint, please get in touch so we can address your concern as soon as possible.

Step 1 – Get in touch

If you have a complaint, please complete our complaints and feedback form.

You can also write to:

Customer Relations
Locked Bag 5002
Parramatta NSW 2124

Once your complaint is received we will send an acknowledgement within 2 days confirming its receipt and giving you an approximate timeframe for your outcome.

We may contact you prior to resolving your outcome for further Information.

Step 2 – Contacting you with an outcome

After investigating and considering your comments, we will contact you with an outcome.

If you are not satisfied with the outcome further opportunities for escalation will be provided.

Step 3 —Request a review by the TCO Tolling Customer Ombudsman

If you are not satisfied with our resolution to your complaint the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers.

The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.

Learn more about the TCO Tolling Customer Ombudsman