Step 2 – Contacting you with an outcome
After investigating and considering your comments, we will contact you with an outcome.
If you are not satisfied with the outcome further opportunities for escalation will be provided.
Step 3 —Request a review by the TCO Tolling Customer Ombudsman
If you are not satisfied with our resolution to your complaint the Ombudsman's office will investigate your complaint and work with you and Linkt to come up with a solution. The TCO Tolling Customer Ombudsman provides free and independent dispute resolution services to toll road customers.
The Ombudsman cannot manage complaints that have not been first raised with our Customer Care Group and Customer Resolutions teams.