Where to go if there's a problem
In most cases we'll be able to solve your problem the first time. If your problem is not resolved, it may be referred to our Customer Care Group for further investigation and resolution. If we still haven't addressed your concern to your satisfaction you can raise it with Customer Resolutions.
If you are still not satisfied with the outcome your case can be reviewed by the Tolling Customer Ombudsman and we will abide by the Ombudsman's ruling.