If you are not satisfied with the outcome of a complaint you have raised with Roam you can contact the Tolling Customer Ombudsman.
- provides an independent dispute resolution service, at no cost to you
- works with you and Roam to investigate your complaint
- proposes a way to resolve the complaint
The Ombudsman cannot handle matters that:
For more information about the Tolling Customer Ombudsman or for a copy of his latest report visit:transurbanombudsman.com.au.