What can the TCO Tolling Customer Ombudsman help me with?

The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction. 

The Ombudsman will:

  • work with both you and Roam to investigate your complaint
  • propose a solution

The Ombudsman cannot manage complaints that:

  • have not been first raised with our Customer Care Group and Customer Resolutions teams
  • relate to infringement notices issued by the Authorities
  • arose before 1 August, 2006