What can the TCO Tolling Customer Ombudsman help me with?
The TCO Tolling Customer Ombudsman can help if you have a complaint that we have been unable to resolve to your satisfaction.
The Ombudsman will:
- work with both you and Roam to investigate your complaint
- propose a solution
The Ombudsman cannot manage complaints that:
- have not been first raised with our Customer Care Group and Customer Resolutions teams
- relate to infringement notices issued by the Authorities
- arose before 1 August, 2006