Managing my account
- Adding, removing and updating vehicles on an e-TAG account
- How do I update my contact details?
- How do I update my payment details?
- Do I need to update my automatic payment details when my credit card expires?
- My credit card is about to expire but I can’t update my automatic payment details
- My account is suspended, how do I reactivate it?
- How do I top up my account?
- How do I check my account balance?
- How do I close my e-TAG account?
- How do I close the account of someone who has died?
Account updates
- What details do I need to log in?
- My Visitor’s e-PASS login isn’t working
- I can’t log in
Login issues
- What’s the difference between my telephone PIN and my password?
- I can’t remember my password
- I can’t remember my telephone PIN
- How do I choose a unique username?
- Can I use my account number or email address as my username?
- I have more than one account. Will I be able to access all my accounts after logging in with my username?
- Usernames and shared accounts
- Can I change my username after it has been set up?
- I can’t remember my username
Usernames, PINs & passwords
- How do I add a vehicle on a commercial account?
- How do I edit a vehicle on my commercial account
- How do I remove a vehicle from my commercial account?
- How do I allocate and deallocate e-TAGs to vehicles on my commercial account?
- How do I export a vehicle and e-TAG summary for my commercial account?
- How do I download my trip history?
- How do I add, delete or replace a contact person on a commercial account?
- What is Transurban Invoice Manager (TIM)?
