Why can’t I pay old toll notices online?
You can use your licence plate number to search and pay most outstanding toll notices online, but there are some restrictions. The following restrictions apply to both online credit card payments and the transfer of toll notices to an e-TAG account.
You will not be able to pay online or transfer toll notices to an e-TAG account if, for example:
- your unpaid toll notices are more than 2 years old, or
- your unpaid toll notices have already been referred to a debt collection agency, or
- the total amount you owe exceeds $250, or
- you have more than 10 unpaid toll notices owing against your licence plate number
In those circumstances, you should contact our customer service team to discuss your payment options.