I have an e-TAG account but I received a toll notice

When your e-TAG account is topped up and your account details are up to date, all your toll payments are automatically deducted from your account.

You will receive a toll notice if:

  • your account balance falls below $0
  • your e-TAG isn’t installed correctly and/or beeping
  • your licence plate number isn’t registered to your account

You will be charged a no tag in vehicle fee if your e-TAG isn’t installed correctly and/or beeping.

No tag in vehicle fees are $0.75 per trip for Westlink M7.

To avoid toll notices and unnecessary fees, check that:

  • your account is active and has a positive balance
  • all your vehicles are registered to your e-TAG account
  • your e-TAG is correctly installed and beeps once when you pass through a toll point