Commercial e-TAG Account Customer Service Agreement

Last updated August 2017

1. The Client's agreement with Roam

This agreement details the Client's rights and obligations for use of Westlink M7 and, in some circumstances, other Eligible Toll Roads.

This agreement begins when the Client accepts this agreement by:
(a) opening the seal of the e-TAG® pack;
(b) keeping the e-TAG;
(c) clicking on the "I accept" button on our website; or
(d) accepting in writing; or
(e) conduct (e.g. by contacting us to open an Account)

If the Client does not want to accept this agreement, the Client must return the e-TAG(s) to Roam as soon as possible without opening the seal of the e-TAG packs. Roam will refund any money that the Client has paid for the e-TAG(s) that are returned to Roam.

Roam enters into this agreement as the agent of WSO Co Pty Ltd ABN 73 102 757 924 (the concessionaire for Westlink M7) and as the agent of any other concessionaire for which Roam provides tolling services.

2. Linking vehicles to Client's Account and the Roam Register

The Client must provide Roam with details of each of the Client's vehicles it wishes to have linked to the Account before using that vehicle on any Eligible Toll Road or up to 7 days after using that vehicle on Westlink M7. Each vehicle that is linked to the Account will be placed on the Roam Register.

Roam will register the Client's vehicles on the Roam Register when the Client provides Roam with all the information Roam needs as well as any payment required under this agreement. The vehicle information needed includes the State and Number Plate Details of each vehicle and Class of each vehicle. Roam Registration only occurs when a vehicle is recorded as registered on the Roam Register by Roam.

If the Roam Registration of any of the Client's vehicles is suspended or cancelled (e.g. for non-payment) those vehicles will no longer be registered on the Roam Register.

The Client must link at least one e-TAG and at least one vehicle to the Account.

If the Client requests that we link a vehicle to the Client's Account after a Toll Notice has been issued in respect of that vehicle, we will debit to the Client's Account both the toll payable and a Toll Notice Transfer Fee or Toll Administration Fee (as applicable).

3. e-TAGs and the road tolling system

The Client must:
(a) install and use each e-TAG in accordance with the instructions supplied with the e-TAG; and
(b) only use each e-TAG in a Nominated Vehicle of the same Class as the e-TAG. That is, a car e-TAG may only be used in a car, and a heavy vehicle e-TAG may only be used in a heavy vehicle.

The Client must specify one Nominated Vehicle as the preferred vehicle for each e-TAG linked to the Account.

The Client must advise Roam of the Client's choice of each preferred Nominated Vehicle.

Trips on Westlink M7

Roam will operate the Westlink M7 electronic tolling system to detect vehicles that make Trips on Westlink M7 by identifying the Client's e-TAG or the Nominated Vehicle's Number Plate Details. Roam will charge the relevant Westlink M7 toll to the Account. If the Nominated Vehicle is detected on Westlink M7 without an e-TAG we may charge the No Tag in Vehicle Fee to the Account in addition to the relevant Westlink M7 tolls for that Trip.

Trips on other Eligible Toll Roads

Other Eligible Toll Road operators may use electronic tolling systems on those other Eligible Toll Roads to detect vehicles that make Trips on those Eligible Toll Roads (or the operator's preferred tag service provider) may send Trip data and the relevant tolls to Roam so Roam can charge those tolls (and any applicable Fees) to the Account.

If the Nominated Vehicle is detected on an Eligible Toll Road without an e-TAG we may charge the No Tag in Vehicle Fee to the Account in addition to the relevant toll for that Trip.

If the Nominated Vehicle is detected on an Eligible Toll Road without an e-TAG we may charge the No Tag in Vehicle Fee to the Account in addition to the relevant toll for that Trip.

Any questions regarding tolls (and any applicable Fees) charged on a particular Eligible Toll Road should, in the first instance, be referred to:
(a) in relation to tolls (and any applicable Fees) on Westlink M7, Roam; and
(b) in relation to tolls (and any applicable Fees) on other Eligible Toll Roads, the preferred tag service provider for that Eligible Toll Road.

Motorcycles

Motorcycles are not required to carry an e-TAG. Motorcycle trips are video tolled and do not incur No Tag In Vehicle Fees on Eligible Toll Roads.

4. Responsibility for e-TAGs and Nominated Vehicles

The Client is responsible for all Nominated Vehicles and e-TAGs linked to the Account and for making sure all Nominated Vehicles and e-TAGs are used in accordance with this agreement. The Client must procure, and is responsible for, the performance of and compliance with this agreement by any employee or other person who uses a Nominated Vehicle or an e-TAG linked to the Account.

Although Roam may communicate with the Client or signal the Client's e-TAGs to beep to inform the Client about certain events that affect the Roam Registration of the Client's Nominated Vehicles, the Client is responsible for making sure that the Roam Registration of each of the Client's Nominated Vehicles is not suspended or cancelled.

The Client must ensure that no objects are attached to the e-TAG, other than the e-TAG Holder.

5. When Clients should contact Roam

Each time any of the Client's Nominated Vehicles fitted with one of the Client's e-TAGs passes an Electronic Toll Point, the e-TAG should make a sound, known as a beep.

One beep indicates that everything is operating normally.

No beep indicates that there is likely to be a problem with the e-TAG. The Trip may be completed, but the Client must contact Roam before using any Eligible Toll Road again.

Four beeps indicate that the Roam Registration of a Nominated Vehicle has been suspended or cancelled. The Client may receive a Toll Notice or a penalty notice and be liable for a fine. The Client must contact Roam before using any Eligible Toll Road again.

one beep, followed by two short beeps means your Account Balance is low. You should top up your Account by making a payment. (This signal is not available on all toll roads or at all toll points)

The Client should contact Roam as soon as possible when:
(a) an e-TAG, Nominated Vehicle or number plate on a Nominated Vehicle has been lost or stolen;
(b) an e-TAG is damaged or destroyed;
(c) the Client wants to remove a Nominated Vehicle from the Account (e.g. if a vehicle is sold), or the Client changes the Number Plate Details of a Nominated Vehicle that is linked to the Account, or the Client wants to link another vehicle to the Account;
(d) the Client wishes to transfer an e-TAG from one vehicle to another within the Client's fleet;
(e) the Client changes Billing Address or other contact details (including the details of the Authorised Client Contact) or your nominated payment methods or account numbers; or
(f) the Client becomes aware of anything that may or will affect any payment described in this agreement.

6. If the Client does not make contact when required

A Nominated Vehicle may be suspended from the Roam Register if the Client does not contact Roam as soon as the Client becomes aware of anything that may or will affect a payment under this agreement.

7. If a Nominated Vehicle or e-TAG is lost or stolen

Roam will not charge tolls to the Account after the Client has notified both the police and Roam that:
(a) a Nominated Vehicle has been stolen, that Nominated Vehicle is detected at an Electronic Toll Point;
(b) an e-TAG has been lost or stolen, that e-TAG is detected at an Electronic Toll Point; or
(c) the number plate of a Nominated Vehicle has been stolen, that number plate on a vehicle (if that vehicle is not the Client's vehicle) is detected at an Electronic Toll Point.

Roam will resume charging tolls to the Account when the Client notifies Roam, or Roam becomes aware, that the Client has recovered the stolen Nominated Vehicle, lost or stolen e-TAG, or stolen number plate. The Client must provide a copy of any relevant police report (including the Police Event Number), a statutory declaration or an insurance claim if Roam requests it.

8. Vehicle with a different Class from e-TAG

If the Client uses any Eligible Toll Road in a vehicle with an e-TAG that is not the same Class as that vehicle, you may be charged the appropriate tolls for the Class of vehicle used, and the No Tag in Vehicle Fee to the Account.

9. Ownership of the e-TAG and licence to use it

The Client does not own the e-TAG at any time. Roam licenses the Client to use the e-TAG linked to the Account on the terms of this agreement.

The Client must choose whether to pay the e-TAG Deposit or the e-TAG Monthly Fee for each e-TAG.

The Client must return the e-TAG to Roam within 10 Business Days after Roam asks you to return it, or within 5 Business Days after Roam asks you to return it if Roam has cancelled the Roam Registration of a Nominated Vehicle, otherwise you will be liable to pay a e-TAG Non-Return Fee. You must not sell the e-TAG or the right to use it, but you may permit others to use it (subject to the terms of this agreement).

The Client will also be liable to pay an e-TAG Non-Return Fee if the e-TAG is lost, damaged, destroyed or made faulty by the Client or any other person or any other entity that the Client has allowed to use the e-TAG.

10. Charging tolls to the Account

The Client will be charged tolls to the Account for each Trip taken by your Nominated Vehicle when Roam detects one or more of a Nominated Vehicle, e-TAG or the Number Plate Details of a Nominated Vehicle is detected at an Electronic Toll Point, subject to clause 20.

If a Nominated Vehicle is also linked to another Account, and that Nominated Vehicle is detected on any Eligible Toll Road without an e-TAG, Roam may choose which Account will be charged the tolls and No Tag in Vehicle Fee for that Trip.

If you have given us incorrect information about the Class of your Nominated Vehicle(s) or other vehicle(s) you drive on any Eligible Toll Road we may charge you the applicable Tolls based on the vehicle's correct class.

11. Monthly Account Fee

For each Account that the Client opens, Roam will charge the Client the e-TAG Monthly Account Fee every month.

12. Security Deposits

If we ask the Client to pay a Security Deposit it must be paid within 5 Business Days of receiving a request to do so.

Security Deposits (and other deposits or amounts which are to be treated like a Security Deposit) will not be credited to the Account.

We may use the Security Deposit (and other deposits or amounts which are to be treated like a Security Deposit) in part or full payment (at our discretion) of any amount owed to us under this agreement.

13. Invoices

As soon as practical after the end of each Payment Period, Roam will send the Client an invoice detailing transactions during the period.

The Client may choose to receive invoices in paper or electronic form.

Each invoice will show the Due Payment and the Payment Date for that Payment Period.

If the Client has a Standing Authorisation Account, the Due Payment must be paid by Automatic Payment. If the Client has any other type of Account (i.e. not a Standing Authorisation Account) the Due Payment must be paid by the Payment Date.

14. Paying Accounts

The Client must pay each Due Payment by the Payment Date.

If the Client has a Standing Authorisation Account the Due Payment must be made by Automatic Monthly Payment.

If the Client pays the Due Payment by an accepted credit card or debit card, the Client may be charged a Payment Credit Card Surcharge on the amount paid.

15. When payment is accepted

Payments are made to the Account when Roam receives them.

If the Client has a Standing Authorisation Account, Roam will receive the Automatic Monthly Payment when it is credited successfully to Roam's Bank account.

If the Client does not have a Standing Authorisation Account, or if an Automatic Monthly Payment has failed or the Client has made other payment arrangements with Roam, Roam will receive the Client's payments:
(a) if by cash or credit card, BPAY®, or EFTPOS, when the person making the payment:

  • in person at selected 7-Eleven, newsagents or Unite Petroleum outlets, is given a receipt for that payment; or
  • by electronic systems, Roam's website or telephone, is given a receipt number for that payment; or

(b) if by cheque, when the proceeds of the cheque have been cleared.

 

If a payment is not made successfully, Roam may charge a Late Payment Fee to the Account unless the unsuccessful payment is Roam's or Roam's Bank's fault.

Roam may, at its discretion accept late or part payments or any payment described as being in full or in part settlement of a dispute. If Roam does so, Roam will not lose any of its rights under this agreement.

Roam may use any late or part payment to repay any money the Client owes Roam.

The Client must pay Roam an amount equal to any costs (including legal costs) incurred by Roam for recovering a debt from the Client.

Failure to make a payment to Roam due under this agreement may result in the Account being suspended or cancelled.

If the Client continues to travel on Eligible Toll Roads when the Roam Registration is suspended or cancelled, the Client may be issued with a Toll Notice or a penalty notice and be liable for a fine. The Client agrees to pay any tolls and Toll Administration Fee that the Toll Notice requires the Client to pay in accordance with the requirements of that Toll Notice.

16. When the Client agrees to additional payments

Roam may charge any Fee, tax, charge or amount to the Account as long as the Client has agreed to pay or the Client owes that Fee, tax, charge or amount to Roam under this agreement.

Roam may use amounts in the Account to pay any toll, Fee, tax, charge or amount that the Client owes to Roam, in any way Roam reasonably decides.

17. Complaints, questions and disputes

The Client should contact Roam to raise a dispute or make a complaint about the Roam Registration of a Nominated Vehicle or a payment or an amount debited, credited or not credited to the Account. A customer service officer will provide a response with reasons as soon as possible.

If the Client believes the dispute or complaint has not been properly addressed, the issue may be viewed by the customer resolutions group.

If the Client is not satisfied with the response, the complaint may be taken to the TCO Tolling Customer Ombudsman.

Unless the Client tells us that the Client disagrees with the Account Balance within 60 days of receipt, the Client will not be entitled to dispute the Account Balance recorded on the statement. Where the Client disputes the Account Balance, until that dispute is resolved this agreement must be complied with as if the Account Balance recorded on the statement was correct.

Where the Account Balance is disputed, we may (at our discretion):

  • credit the Account for all or part of the disputed amount; or
  • make other arrangements reasonably necessary to allow for the continued operation of the Account, until the dispute is resolved.

 

18. Travel on Eligible Toll Roads

When Trips are made on Eligible Toll Roads using any of the Client's e-TAGs or Nominated Vehicles, Roam will charge to the Account the relevant tolls charged by the relevant Eligible Toll Road operator and any applicable Fees to the Account.

19. Changing the agreement

Roam may change this agreement (including any amount, Fee or deposit) and may assign or novate this agreement to another party by:
(a) publishing the changes on Roam's website, and how the Client may obtain a copy of them; or
(b) sending a copy of the changes to the Client's Billing Address no later than the next statement after the effective date of the changes (except when the changes either reduce Fees or are as a result of changes in taxes, in which case this is not required).

Changes to this agreement will apply from the date stated on Roam's website or in the copy of the changes.

20. Suspension or cancellation of the Roam Registration

If Trips are made by vehicles that are suspended or cancelled from the Roam Register and without any other arrangement, the Client will not have a valid arrangement in place. The Client or driver of the vehicle may commit an offence and may receive a Toll Notice or a penalty notice and be liable for a fine.

The Roam Registration of any of the Client's vehicles is suspended or cancelled when Roam records it as suspended or cancelled on the Roam Register or removes it from the Roam Register.

Roam may suspend or cancel the Roam Registration of any or all of the Client's Nominated Vehicles if:
(a) payment (including an Automatic Monthly Payment) of a Due Payment is not made by the Payment Date in accordance with clauses 14 and 15;
(b) the Client does not provide a Security Deposit for each e-TAG linked to the Account within 5 Business Days of being asked to pay a Security Deposit;
(c) the Roam Registration of a Nominated Vehicle is suspended for more than 1 month or on repeated occasions;
(d) the Client becomes bankrupt or appears likely to become bankrupt;
(e) the Client becomes insolvent (i.e. not able to pay all its debts as and when they become due and payable) or has a receiver, manager, administrator or liquidator appointed, or appears likely to do so;
(f) the Client is a company and:

  • passes a resolution for winding up;
  • an application is made for winding up and:
  • is not dismissed or withdrawn within 30 Business Days; or
  • an order is made for the company's winding up; or
  • enters into an arrangement, composition or compromise with any creditors;

(g) Roam considers that a material adverse change has occurred in the Client's credit rating;
(h) Roam is required to do so by law; or
(i) for any other reason (including breach of this agreement by the Client), Roam reasonably considers suspension or cancellation of the Roam Registration of any or all of the Nominated Vehicles is necessary.

 

If the Client wishes to use a vehicle (or allow a vehicle to be used) on any Eligible Toll Road after the Roam Registration of that vehicle has been suspended, the Client must first contact Roam and re-register the vehicle on the Roam Register.

Alternatively, the Client may make arrangements to pay tolls through another service provider.

Re-registration of a vehicle on the Roam Register may require payment by the Client of any amounts owed by the Client to Roam and may take up to 48 hours following receipt by Roam of any such payment. If Trips are made by the vehicle during this 48 hour period, the vehicle may not have been re-registered on the Roam Register and the Client or the driver of the vehicle may commit an offence and may receive a Toll Notice or a penalty notice and be liable for additional Fees or a fine.

Any toll incurred for a vehicle registered to the Client’s Account during suspension will be charged to the Client’s Account on its re-registration. In addition, Roam may charge a Toll Notice Transfer Fee or Toll Administration Fee (as applicable) incurred in relation to Toll Notices issued during the period of suspension to the Clients Account.

If the Client does not re-register the vehicle with Roam or does not make arrangements to pay tolls through another Eligible Toll Road service provider and that vehicle is detected on any Eligible Toll Road after its Roam Registration has been suspended or cancelled, the Client or driver of that vehicle may commit an offence and may receive a Toll Notice or a penalty notice and be liable for a fine.

If the Roam Registration of all of the Nominated Vehicles linked to the Account is cancelled, then within 5 Business Days of receiving notice of that cancellation, the Client must:
(a) return all e-TAGs to Roam; and
(b) pay any debit Account Balance and any other amount that is owed by the Client to Roam.

Roam will refund any Remaining Account Balance within 10 Business Days after the Client has met the above requirements.

21. When this agreement ends

This agreement ends 20 Business Days after the Roam Registration of all of the Nominated Vehicles linked to the Account is cancelled. The ending or cancellation of this agreement for any reason does not affect any rights that either the Client or Roam has against each other that arose at or before the end or cancellation of this agreement.

22. Liability

To the maximum extent permitted by law, Roam is not liable (whether in agreement, tort, under statute or otherwise) for any loss (including consequential loss or loss of profit), damage or expense that the Client or any other company, person or entity incurs arising directly or indirectly from the use of any Eligible Toll Road, the installation, use or removal of the e-TAG or the Holder, or anything else in connection with this agreement. This agreement does not affect any rights, liabilities and responsibilities arising at law, unless otherwise provided under this contract.

23. Notices

Notices (including any written communications or statements) may be given to the Client:
(a) personally;
(b) by being left at or sent to the Client's Billing Address;
(c) by being sent by fax to the fax number last notified to Roam;
(d) by signalling any of the Client's e-TAGs to give beeps each time the e-TAG passes an Electronic Toll Point; or
(e) by sending an email to the email address last notified to Roam.
A notice sent by any of these methods to the Authorised Client Contact is treated as given to the Client.

Notices to Roam may be:
(a) sent or delivered to Roam at Roam's address;
(b) sent by fax to Roam's fax number; or
(c) sent by email to Roam's email address.

Roam's contact details are on our website.

Notices take effect from the time they are received unless a later time is specified.

Notices by e-TAG beeps are taken to be received when Roam signals the e-TAG to beep.

If notices are sent by a fax machine that prints a transmission report showing that the fax was fully sent, they are taken to be received at the time shown in a transmission report that shows that the whole fax was sent. If notices are sent by post, they are taken to be received on the expiration of three Business Days after the date of posting. If notices are left at the Client's Billing Address they are taken to be received on the day of delivery if delivered before 4 pm on a Business Day and otherwise on the next Business Day. If notices are sent by email they are taken to be received on the expiration of one Business Day after the date of sending.

24. Consent to use and disclose information

The Client consents to Roam using or disclosing any information (including personal information) the Client provides to Roam if the information is used or disclosed for the purposes contemplated by this agreement (including the exercise of any rights or the performance of any obligations under this agreement) or as detailed in our Privacy Policy. Please visit www.roam.com.au or contact Roam for a copy of our Privacy Policy.

The Client consents to any information (including personal information) about the Client's Account, and any information the Client provides to Roam, being disclosed by Roam to:
(a) credit reporting bodies to enable Roam to ascertain a Client's credit rating either before the Client's Account is opened or at any time thereafter while the Client's Account remains open; and
(b) credit reporting bodies or to debt collection agencies where the Client is in payment default.

Please visit www.roam.com.au or contact Roam for a copy of our Credit Reporting Policy.

Roam may use personal information to research and develop new products and services, and conduct business planning.

The Client consents to Roam disclosing any information otherwise required by law (legislation or court order).

The Client consents to Roam disclosing to Eligible Toll Road operators (and the operator's preferred tag service provider) and RMS any information (including personal information) that is required for toll enforcement or collection.

If the Client provides Roam with an email address or mobile phone number, it consents to Roam using those contact details to send traffic updates and other notices relevant to the Client's use of Westlink M7 and any other Eligible Toll Roads. The Client can ask not to receive such communications at any time.

25. General

This agreement is the entire agreement

This agreement is the entire agreement about your Account, e-TAGs linked to your Account and the other matters covered by this agreement. The only enforceable obligations and liabilities of you and us about the subject matter are those arising out of the provisions of this agreement or at law.

This agreement replaces all previous representations, communications and agreements on the subject matter.

26. Interpretation

In this agreement, unless the contrary intention appears:
(a) a reference to this agreement includes any variation to it;
(b) the singular includes the plural and the plural includes the singular;
(c) a reference to a person includes a firm, a body corporate, an unincorporated association or an authority;
(d) an obligation imposed on two or more parties binds them jointly and severally;
(e) a reference to a time or date is a reference to that time or date in Sydney;
(f) a provision of this agreement must not be interpreted against Roam just because Roam prepared the agreement;
(g) a reference to any legislation or subordinate legislation includes any modifications or changes;
(h) headings in this agreement have been inserted for convenience and do not affect the interpretation of this agreement; and
(i) a reference to a clause is a reference to a clause of this agreement.

This agreement and the transactions contemplated by this agreement are governed by the laws of New South Wales.

Definitions

Account means the Client's account with Roam;
Account Balance means the total of all tolls, Fees, taxes and charges that Roam has debited to the Account since the end of the last Payment Period (or, in the case of the first Payment Period, since the beginning of that Payment Period) and any other amounts that the Client owes Roam which have not been paid by the Client;
Authorised Client Contact means the Client's authorised representative as notified to Roam by the Client;
Automatic Monthly Payment means a standing authorisation given by the Client to Roam over a Bank account or a credit card held by the Client for the Due Payment;
Bank means any bank or financial institution including a credit card provider;
Billing Address means the last mailing address advised to Roam by the Client; Business Day means any day that is not a Saturday, Sunday or public holiday in NSW;
Class means a class of vehicles, each Class defined as follows:
(a) Class 1 (Motorcycles) means motorcycles with two wheels, including motorcycles with single-wheeled sidecars or with small single-axle motorcycle trailers;
(b) Class 2 (Cars) mean cars and other vehicles that are less than 2.8 metres high and less than 12.5 metres in length, and which do not meet Class 1 definition; and
(c) Class 4 (Heavy vehicles) means all vehicles that do not meet Class 1 or Class 2 definitions;
Client means the company, entity, person or person acting on behalf of the company or entity who has opened the Account with Roam;
Credit Reporting Policy means the credit reporting policy available from the Roam website;
Credit Card Surcharge has the meaning given in clause 26;
Due Payment means, in respect of any Payment Period, the amount stated in the invoice for that Payment Period as the Account Balance that the Client owes to Roam as at the end of that Payment Period;
Electronic Toll Point means any place on an Eligible Toll Road where vehicles are detected for the purpose of charging tolls by an electronic tolling system;
Eligible Toll Roads means Westlink M7 and those Australian roads, bridges, tunnels or locations on which a toll is levied for the passage of vehicles and for which you can use your account to pay that toll. Some Eligible Toll Roads may only accept e-TAGs. For further details please refer to the Roam website;
e-TAG means the transponder owned by Roam or Roam's contractor and licensed or leased to the Client for the duration of this agreement;
e-TAG Deposit means an e-TAG deposit described in clause 26; e-TAG Monthly Fee has the meaning given in clause 26;
Fee means any fee or other amount payable to Roam by the Client when certain events occur, as set out in clause 26;
Holder means the device that will be supplied with each e-TAG for the purposes of attaching the e-TAG to the windscreen;
Late Payment Fee has the meaning given in clause 26 Monthly Account Fee has the meaning given in clause 26;
Nominated Vehicle means each vehicle the Client has asked Roam to link to the Account and is registered on the Roam Register;
Number Plate Details means the combination of numbers, letters or numbers and letters, and the State of registration on the number plate of a Nominated Vehicle, as assigned to that vehicle by the relevant vehicle registration authority (for example RMS);
Payment Date means the date fourteen days after the end of a Payment Period; Payment Period means each consecutive monthly period, beginning on the date agreed between Roam and the Client;
Privacy Policy means the privacy policy available from the Roam website; Remaining Account Balance means the total of any:

  • credit Account Balance;
  • e-TAG Deposit;
  • Security Deposit; and
  • any other amounts which are treated like a security deposit, that remains after all outstanding Fees, taxes, tolls, charges and any other amounts which the Client owes to Roam are deducted;

Roam, we, our or us means Roam Tolling Pty Ltd ACN 103 186 670 and includes its contractors and agents;
Roam Register means the register of vehicles that are subject to customer service agreements established and maintained by Roam;
Roam Registration means the registration by Roam of any of the Client's vehicles on the Roam Register by linking it to the Account;
Security Deposit has the meaning given in clause 26;
Standing Authorisation Account means an Account that allows the Client to pay the Account Balance by Automatic Monthly Payment;
Toll Administration Fee has the meaning given in clause 26;
TCO Tolling Customer Ombudsman means Ombudsman for the tolling industry and the contact details can be accessed from the Roam website;
Toll Notice is a request for payment (or further request for payment) which may include tolls payable by the Client and a Toll Administration Fee;
Toll Notice Transfer Fee has the meaning given in clause 26;
Trip means the driving of a vehicle in one direction through one or more Electronic Toll Points uninterrupted by exit and subsequent re-entry on a single Eligible Toll Road;
Vehicle Matching Fee has the meaning given in clause 26; and
Westlink M7 means the motorway of that name between Prestons and West Baulkham Hills in western Sydney.

 

27. Fees and other amounts relevant to the Account

The following Fees and amounts are payable as described in this table (inclusive of Goods and Services Tax (GST) where applicable).

Fee or amount Description Amount, Fee or Deposit
Additional Invoice Fee The amount charged to the Account when the Client requests an additional statement. $3.60 per request
Additional e-TAG Holder Fee The amount payable per additional e-TAG Holder that the Client requests. If the Client requests an additional e-TAG, one e-TAG Holder will be provided with the e-TAG free of charge. $3.00 per additional e-TAG Holder
Additional Statement Fee The amount charged to the Account when the Client requests an additional statement. $3.60 per statement requested.
Credit Card Surcharge The amount that Roam will add to a payment to the Client's account when the Client makes payment by credit card. The variable charge imposed on us by the credit provider (or less) to process your payment to Roam. Current Credit Card Surcharge rates are available when you visit www.roam.com.au
Debt Cost Recovery Fee Any costs (including legal costs) incurred by Roam in recovering a debt from the Client. These costs will be debited to the Account and also recovered. If the Account is in arrears and Roam attempts to recover the debt from the Client the Debt Cost Recovery Fee will be debited to the Account and the aggregate of that debt and any applicable Fees may be recovered from the Client by Roam. Amount incurred by Roam.
e-TAG Deposit If the Client chooses to pay the e-TAG Deposit instead of the e-TAG Monthly Fee for each e-TAG: The refundable deposit must be paid to Roam prior to issue of each new e-TAG. The e-TAG deposit will be withheld by Roam and is not refundable if the e-TAG is lost, damaged, destroyed or made faulty by the Client or any other company, person or entity that the Client has allowed to use the e-TAG, or if the Client does not return any or all e-TAGs to Roam when this agreement requires the Client to do so. $40.00 per e-TAG.
e-TAG Monthly Fee If the Client chooses to pay the e-TAG Monthly Fee instead of the e-TAG Deposit for each e-TAG: This amount will be debited from the Account each month. $0.90 per month per e-TAG linked to the Account.
e-TAG Non-Return Fee If the Client chooses to pay the e-TAG Monthly Fee instead of the e-TAG Deposit, and if the Client is unable to return an e-TAG to Roam when Roam requests it, then this amount will be debited to the Account. $40.00 per e-TAG that the Client is unable to return to Roam.
Late Payment Fee If payment of an amount that the Client owes to Roam is more than 5 days late. $5.50 plus 1.5% of the amount that was not paid on time.
Monthly Account Fee The Client must pay Roam this amount to open and maintain a Commercial e-TAG Account. $11.00 per month per Account.
No Tag in Vehicle Fee Roam will debit the No Tag in Vehicle Fee from the Account (as well as tolls), for each Trip that any Nominated Vehicle is detected using any Eligible Toll Road without an e-TAG also being detected. Roam will not charge the No Tag in Vehicle Fee if Roam is responsible for the failure to detect an e-TAG.
$0.75 per Trip for Trips on Westlink M7. No Tag in Vehicle Fee will be waived for Trips by Class 1 vehicles (motorcycles) on Westlink M7. Other amounts may be charged per Trip on other Eligible Toll Roads – please refer to the website of the relevant Eligible Toll Road.
Payment Card Surcharge The amount that Roam may add to a payment to the Client's account when the Client makes payment by an accepted credit card or debit card.
If you make a payment by an accepted credit card or debit card we are charged a merchant service fee by your financial institution. The current Payment Card Surcharge rates are available when you visit www.roam.com.au
Security Deposit An amount that we may require you to pay as security. $50.00 per e-TAG linked or proposed to be linked to the Account.
Suspension Fee This is the amount that may be debited from the Account if the Roam Registration of a vehicle is suspended or cancelled other than following the Client's request. $5.50 per vehicle suspended or cancelled.
Toll Administration Fee An amount that may be payable in relation to a Toll Notice For details please refer to our website.
Toll Notice Transfer Fee This fee is fixed by an operator of an Eligible Toll Road and may be payable if the Client receives a Toll Notice and elects to charge it to the Client's Account. For details of fees please refer to our website.
Vehicle Matching Fee Roam will debit the Vehicle Matching Fee from the Account (as well as tolls), for each Trip that any Nominated Vehicle is detected using any Eligible Toll Road without an e-TAG also being detected. Roam will not charge the Vehicle Matching Fee if Roam is responsible for the failure to detect an e-TAG. $0.75 per Trip for Trips on Westlink M7. Vehicle Matching Fee will be waived for Trips by Class 1 vehicles (motorcycles) on Westlink M7. Other amounts may be charged per Trip on other Eligible Toll Roads – please refer to the website of the relevant Eligible Toll Road.

How to contact Roam

Internet roam.com.au
commercial@roam.com.au
Commercial Services 1300 656 884
(between 8am and 6pm Monday to Friday)
13 TOLL (13 8655)
(after hours customer service)
02 9254 4916

Roam Tolling Pty Ltd
Locked Bag 5002
Parramatta NSW 2124

Roam is a trademark.
®e-TAG is a registered trade mark.
®Registered to BPAY Pty Ltd ABN 69 079 137 518