Fees

The following fees apply for Roam commercial accounts.

 

Fee or amount

Description

Amount, Fee or Deposit

Additional e-TAG Holder Fee

The amount payable per additional e-TAG Holder that the Client requests. If the Client requests an additional e-TAG, one e-TAG Holder will be provided with the e-TAG free of charge.

$3.00 per additional e-TAG Holder

Additional Statement Fee

The amount charged to the Account when the Client requests an additional statement.

$3.60 per statement requested.

e-TAG Deposit

If the Client chooses to pay the e-TAG Deposit instead of the e-TAG Monthly Fee for each e-TAG: The refundable deposit must be paid to Roam prior to issue of each new e-TAG. The e-TAG deposit will be withheld by Roam and is not refundable if the e-TAG is lost, damaged, destroyed or made faulty by the Client or any other company, person or entity that the Client has allowed to use the e-TAG, or if the Client does not return any or all e-TAGs to Roam when this agreement requires the Client to do so.

$40.00 per e-TAG.

e-TAG Monthly Fee

If the Client chooses to pay the e-TAG Monthly Fee instead of the e-TAG Deposit for each e-TAG: This amount will be debited from the Account each month.

$0.90 per month per e-TAG linked to the Account.

e-TAG Non-Return Fee

If the Client chooses to pay the e-TAG Monthly Fee instead of the e-TAG Deposit, and if the Client is unable to return an e-TAG to Roam when Roam requests it, then this amount will be debited to the Account.

$40.00 per e-TAG that the Client is unable to return to Roam.

Late Payment Fee

If payment of an amount that the Client owes to Roam is more than 5 days late.

$5.50 plus 1.5% of the amount that was not paid on time.

Monthly Account Fee

The Client must pay Roam this amount to open and maintain a Commercial e-TAG Account.

$11.00 per month per Account.

No Tag In Vehicle Fee

Roam will debit the No Tag In Vehicle Fee from the Account (as well as tolls), for each Trip that any Nominated Vehicle is detected using any Eligible Toll Road without an e-TAG also being detected. Roam will not charge the No Tag In Vehicle Fee if Roam is responsible for the failure to detect an e-TAG.

The following vehicle matching fees (including GST) are charged by each toll road in Australia.

NSW
M1 $0.55 per trip
M2 $0.55 per trip
M4 $0.55 per trip
M5 $0.55 per trip
M7 $0.75 per trip
Lane Cove Tunnel $0.55 per trip
Cross City Tunnel $0.55 per trip
Harbour Bridge $0.55 per trip
Harbour Tunnel $0.55 per trip

VIC
CityLink $0.75 per trip
EastLink $0.29 per trip

QLD
Clem 7 $0.42* 
Go-Between Bridge $0.42*
Gateway Motorway $0.42*
Logan Motorway $0.42*
AirportLinkM7 $0.92

*per toll point

Security Deposit

An amount that we may require you to pay as security.

$50.00 per e-TAG linked or proposed to be linked to the Account.

Suspension Fee This is the amount that may be debited from the account if the Roam Registration of a vehicle is suspended or cancelled other than following the Client's request. $5.50 per vehicle suspended or cancelled

Toll Administration Fee

An amount that may be payable in relation to a toll notice

Toll notice 1 - $10

Toll notice 2 - $20

Toll notice Transfer Fee

This fee is fixed by an operator of an Eligible Toll Road and may be payable if the Client receives a toll notice and elects to charge it to the Client’s Account.

Transfer fee

M7 - $1.90 and $2.90

All other Sydney Roads

$1.10 and $2.20

 

Payment methods

Type Description
Credit card surcharge Visa credit: 0.46%
Visa debit: 0.34%
MasterCard credit: 0.46%
MasterCard debit: 0.34%
AMEX: 2.15%
Diners Club: 1.90%

Fees last updated on 1 September 2017. Prices include GST unless otherwise noted.

Roam Commercial Account Customer Service Agreement