How to report an e-TAG as lost

You can report a lost e-TAG online. A replacement e-TAG can be ordered at a cost of $40. If your tag was leased, you will be charged a $40 non-return fee but won't be charged for the replacement tag.

Follow these steps to report a lost e-TAG:

  1. log into the eTAGs section of your account
  2. Click Report an e-TAG as lost 
  3. Click Search to display all of your e-TAGs, or search for a particular e-TAG
  4. Select the check box beside the relevant e-TAG and click Report e-TAG as lost

You'll then be taken through the steps to order a replacement e-TAG. The cost of the new tag will appear on your next invoice.